Effective Date: August 28, 2026

These Terms & Conditions govern your use of HVAC EMT's website, online customer services, communications, and services provided by HVAC EMT. By using our website, submitting a service request, or engaging HVAC EMT for services, you agree to these Terms & Conditions as applicable to your use of those services.

HVAC Services

HVAC EMT provides commercial and residential HVAC-related services, which may include diagnostics, maintenance, repair, installation, replacement, and related services.

The specific scope of work, pricing, equipment, materials, scheduling, and other terms applicable to a particular job may be described in an estimate, work order, authorization, invoice, service agreement, or other document provided by HVAC EMT.

If the terms of a specific written estimate, work authorization, service agreement, or other job-specific agreement conflict with these general Terms & Conditions, the job-specific agreement will control with respect to that service.

Estimates and Authorization

Estimates are based on the information reasonably available to HVAC EMT when the estimate is prepared. Conditions discovered during diagnosis or performance of the work may affect the recommended work, materials, equipment, schedule, or price.

Work requiring customer approval will be performed subject to the applicable authorization process. Additional or materially different work may require additional customer approval.

Scheduling and Service Availability

Appointment times and service schedules may be affected by technician availability, weather, equipment or parts availability, emergency calls, site conditions, or other circumstances outside HVAC EMT's reasonable control.

HVAC EMT will make reasonable efforts to communicate material scheduling changes to affected customers.

Customer Responsibilities

Customers are responsible for providing accurate contact, property, equipment, and service-request information and for providing HVAC EMT with reasonable and safe access to the property and equipment requiring service.

Customers should inform HVAC EMT of known hazards, access restrictions, property requirements, or other conditions that could affect service.

Pricing, Invoices, and Payment

Pricing and payment terms applicable to a particular service may be stated in the applicable estimate, work authorization, invoice, customer agreement, or other service document.

Customers are responsible for amounts properly authorized and due for services provided by HVAC EMT according to the applicable payment terms.

Electronic payments may be processed through third-party payment providers. Those providers may maintain separate terms and privacy practices governing their payment services.

SMS/Text Messaging Terms

HVAC EMT offers optional service-related SMS/text messaging to customers who affirmatively choose to receive text communications.

By providing a mobile phone number and opting in to SMS/text messaging from HVAC EMT, you consent to receive service-related text messages from HVAC EMT. Messages may include appointment reminders, scheduling information, technician status updates, estimates, work-order updates, service notifications, invoice and payment-related notices, and other communications relating to services you request from HVAC EMT.

Message frequency varies. Message and data rates may apply.

Consent to receive SMS/text messages is not required as a condition of purchasing goods or services from HVAC EMT.

You may opt out of SMS/text messages at any time by replying STOP. After opting out, you may receive a confirmation message and will no longer receive SMS messages from the applicable messaging program unless you subsequently opt in again.

For assistance, reply HELP or contact HVAC EMT using the contact information below.

Mobile carriers are not liable for delayed or undelivered messages.

Your participation in HVAC EMT's SMS messaging program is also subject to our Privacy Policy. HVAC EMT does not sell or share mobile phone numbers, SMS opt-in information, or SMS messaging consent with third parties or affiliates for their marketing or promotional purposes.

Email and Other Electronic Communications

Customers may also receive service-related communications by email or through HVAC EMT's customer service systems. These communications may include service requests, appointments, estimates, authorizations, work-order information, invoices, receipts, and other information related to requested services.

Customers are responsible for maintaining accurate contact information and for protecting access to their own email accounts and customer accounts.

Customer Accounts and Online Services

If HVAC EMT provides access to an online customer portal or other electronic service, customers are responsible for maintaining the confidentiality of their login credentials and for activity conducted through accounts under their control.

Customers should promptly notify HVAC EMT if they believe an account or credential has been accessed without authorization.

Website Use

You may use HVAC EMT's website and online services only for lawful purposes.

You may not intentionally interfere with the operation or security of the website or services, attempt unauthorized access to systems or accounts, introduce malicious code, or use the services in a manner that violates applicable law or the rights of others.

Website Information

HVAC EMT makes reasonable efforts to keep information on its website accurate and useful. However, website content is provided for general informational purposes and may not reflect every service condition, price, product, availability, or circumstance.

Website content is not a substitute for a job-specific inspection, diagnosis, estimate, or agreement.

Third-Party Services

HVAC EMT may use or integrate third-party providers for services such as payments, communications, hosting, mapping, scheduling, or other business operations.

Third-party services may be governed by their own terms and privacy policies. HVAC EMT is not responsible for independent third-party services outside its reasonable control.

Intellectual Property

Unless otherwise indicated, the content of HVAC EMT's website, including its text, branding, graphics, and other original materials, is owned by or licensed to HVAC EMT and may not be reproduced or used for commercial purposes without permission, except as permitted by law.

Disclaimer and Limitation

HVAC EMT will perform its services in accordance with applicable job-specific agreements and applicable law. To the fullest extent permitted by law, HVAC EMT is not responsible for delays or failures caused by circumstances outside its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit rights, remedies, warranties, or liabilities that cannot lawfully be excluded or limited.

Privacy

Your use of HVAC EMT's website and services is also subject to the HVAC EMT Privacy Policy, which explains how personal information is collected, used, protected, and shared.

Changes to These Terms

HVAC EMT may update these Terms & Conditions from time to time to reflect changes in its services, technology, business practices, or legal requirements.

Updated Terms & Conditions will be posted on this page with a revised effective date. Job-specific agreements already entered into remain subject to the terms applicable to those agreements.

Governing Law

These Terms & Conditions are governed by applicable law in the jurisdiction in which HVAC EMT operates and provides the applicable services, without limiting any rights that cannot lawfully be waived or restricted.

Contact Us

Questions about these Terms & Conditions or HVAC EMT's communications may be directed to:

HVAC EMT

Phone: (417) 310-9949

Main: (855) 482-2368

Website: HVACEMT.com