Privacy Policy

Effective Date: August 28, 2026

HVAC EMT respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how HVAC EMT collects, uses, protects, and shares information when you use our website, request or receive services, communicate with us, or interact with our customer service systems.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Business or organization name

• Service and billing addresses

• Email address

• Telephone and mobile phone numbers

• Service requests and information about your HVAC equipment or facilities

• Appointment, work order, estimate, invoice, and payment-related information

• Communications you send to HVAC EMT

• Other information necessary to provide, support, or bill for our services

We may also collect limited technical information when you use our website or online services, such as browser information, device information, IP address, and website usage information. Cookies and similar technologies may be used where appropriate to operate and improve our website and services.

How We Use Your Information

HVAC EMT may use personal information to:

• Respond to service requests and inquiries

• Schedule, manage, and perform HVAC services

• Communicate appointment and technician updates

• Prepare and deliver estimates, work orders, invoices, and other service documents

• Process and administer payments

• Maintain customer and service records

• Provide customer support

• Send service-related email or text-message communications where permitted

• Maintain and improve our website, systems, services, and customer experience

• Protect against fraud, misuse, or security threats

• Meet legal, regulatory, accounting, and business obligations

SMS and Text Messaging

Customers may choose to receive service-related SMS/text messages from HVAC EMT. These messages may include appointment reminders, scheduling information, technician status updates, estimates, work-order updates, service notifications, invoice and payment-related notices, and other communications relating to HVAC EMT services requested by the customer.Message frequency varies.
Message and data rates may apply.

Consent to receive SMS/text messages is optional and is not a condition of purchasing goods or services from HVAC EMT.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance. You may also contact HVAC EMT directly for assistance with your messaging preferences.

HVAC EMT does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS messaging consent with third parties or affiliates for their marketing or promotional purposes.

Information may be provided to service providers that assist HVAC EMT in delivering requested communications or operating our services, such as communications and technology providers, only as necessary to provide those services on our behalf. SMS consent and opt-in information will not be provided to such parties for their own marketing or promotional purposes.

How We Share Information

HVAC EMT does not sell personal information for third-party marketing purposes.

We may disclose information to trusted service providers that perform services on our behalf, such as website hosting, communications, software, payment processing, accounting, or other operational services. These providers may access information only as reasonably necessary to perform services for HVAC EMT and are not authorized by HVAC EMT to use it for their own marketing purposes.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, regulatory requirements, protect our legal rights or property, protect the safety of our customers or others, investigate fraud or misuse, or in connection with a merger, acquisition, sale, or transfer of all or part of the business.

Mobile phone numbers, SMS opt-in information, and SMS consent are excluded from sharing with third parties or affiliates for marketing or promotional purposes.

Payment Information

When electronic payments are offered, payment information may be processed by third-party payment processors. HVAC EMT may receive information about the transaction, such as payment status and transaction identifiers, but payment-card information may be collected and processed directly by the applicable payment provider.

Data Security

HVAC EMT uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, fulfill contractual obligations, comply with legal, tax, accounting, or regulatory requirements, resolve disputes, and protect our legitimate business interests.

Your Choices

You may contact HVAC EMT to request updates or corrections to certain contact information or to change your communication preferences.

Email preferences may be managed through the instructions contained in applicable communications or by contacting us.

SMS/text-message consent may be withdrawn at any time by replying STOP to an HVAC EMT text message. Reply HELP for assistance.

Children's Privacy

HVAC EMT's services are intended for businesses, property owners, tenants, facility personnel, and other customers seeking HVAC-related services. Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Services and Links

Our website or customer service systems may contain links to or integrate with third-party services. Those third parties may maintain their own privacy policies and practices. HVAC EMT is not responsible for the privacy practices of independent third parties.

Changes to This Privacy Policy

HVAC EMT may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. When we make changes, the updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your communication preferences, please contact:

• HVAC EMT

• Phone: (417) 310-9949

• Main: (855) 482-2368

• Website: HVACEMT.com