1. What are your hours of operation?
Normal business hours are M-F 8am - 4:30pm.
2. Do you respond to after hour calls or emergencies?
Yes, our call center is available 24/7.
3. What is your normal response time for service?
During normal business hours, our goal is to provide same day service.
4. Do you respond to after-hour calls or emergency service?
Yes. Once your request is made, our call center notifies the Emergency Mechanical Technician on duty. You can expect a call back within 30 minutes. After hour service requests are subject to overtime rates at 1.5 normal business hour rates.
5. Can I talk to a specialist before I make a decision?
Yes, the best way to schedule a call back is through the "Contact" button in the top header. Simply choose a date, pick a time that works for your schedule, and hit send. If you prefer to call, reach out to our call center.
6. Will you inform me about any repairs and costs before they are made?
Yes. After the technician diagnoses the problem, you will be informed of any issues as well as any costs related to the repair. No work will be performed without your consent.
7. Do I need to be there when at the time of service?
Yes. The adult paying for services will need to be home at the time of the repair.
8. When do I pay for services?
All bills are due upon receipt. All requests for billing must go through our credit department and be approved. See Billing.
9. How do I pay my bill?
Upon completion of service, your invoice will be sent to your email or text with a link to pay due upon receipt. You will be prompted to choose cash, credit, debit, or bank draft.
10. Do you charge for a quote if I want to replace or upgrade my equipment?
Quote requests during a service call are considered part of the process with no extra charge. For replacement or upgrade quotes seeking to find the lowest bidder, our standard diagnostic service fee applies.
11. Can you tell me about your service charges?
Yes, our company charges an initial diagnostic service fee. This is a fixed-rate charge during normal business hours, which covers time, tools, and skill needed for a technician to drive to a location and properly diagnose the root cause of the problem. Once the problem is identified, an estimate of the repair costs will be submitted for approval. The repair costs are in addition to the diagnostic service fee and a customer can choose whether they want to proceed with the repair or not. The diagnostic service fee is charged regardless of whether the customer chooses to proceed with repairs.
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Our diagnostic service fee during normal business hours is calculated at $115 per hr. from port to port. For customers living more than 5 miles outside the city limits of Springfield, MO., we add $1.50 per mile there and back.
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12. Do you offer preventative maintenance plans for my equipment to last longer?
Yes. We off maintenance solution plans for our residential and commercial customers. Simply email a list of equipment you're wanting maintained and we'll tailor make a maintenance solution plan for your home or business.
13. Do you offer a referral program, and what are the benefits?
Yes. Get points for every paid service referral and apply towards your maintenance solution plan, or save for your next service. See Referrals.
13. Why should I use HVAC EMT?
This industry has seen a lot of changes over the years with regulations and guidelines constantly changing for your safety. Originating with over 30 years of experience in the HVAC industry, we understand the importance of safety, customer satisfaction, fixing the root cause without feeling like someone's always trying to sell you brand new equipment. We're here when you need us and want to earn your trust as well as your family and friends' too!